Feedback Form - Best of BVI

We hope you had a wonderful time in the BVI.

May we take this opportunity of thanking you for booking through Best of BVI.

If you have a few moments, please could we kindly ask you to complete the following questionnaire. Constructive criticism is always helpful and does not necessarily mean your vacation was not enjoyable. Please feel free to add any additional comments in boxes provided.

We appreciate your loyalty in booking with Best of BVI and hope you had an amazing vacation. We would like to show our appreciation and offer a repeat discount of 5% on any villa you book with us in the future. (Discount is not applicable to tax and service charge and may not be combined with any other discounts).

Personal information

Name

Email address*

Name of villa/inn*

Booking your villa/inn

1. Was this your first trip to the British Virgin Islands?

Yes

2. How did you hear about Best of BVI?

3. How did you find the booking process?

4. Were you satisfied with the response time and quality of help provided?

Your villa/inn

5. How would you rate the villa/inn?

6. Did you find the villa/inn: (tick all that applies)

Clean

Comfortable

Well equipped

Attractive

7. How would you rate the facilities?

8. Is there anything you would recommend be added or removed from the property?

9. How would you rate the services of the owner/on-island manager?

10. How would you rate the services of the housekeeper/maid?

11. How would you rate the services of the gardener/pool attendant?

12. How would you rate the chef services, if applicable?

13. How would you rate the spa services, if applicable?

14. Did the villa/inn meet your expectations?

15. How would you rate your taxi service, if applicable?

16. How would you rate your day charter(s), if applicable?

17. Would you recommend the villa to others?

Rental Vehicle (if applicable)

18. How would you rate the company?

19. How would you rate the condition of your vehicle?

20. Did you find the staff helpful and courteous?

Provisioning the villa/inn (if applicable)

21. How would you rate the service provided?

22. How would you rate the quality of provisions?

Other

23. We are constantly striving to improve our services so would appreciate any additional comments you wish to make. Were there any questions we could have answered before your trip? What additional information would have been helpful?

24. Referral letters can help future guests. If you wish to write a letter describing your holiday/vacation we would be happy to pass it on to other clients interested in this property.

25. May we use your comments on our website?

Yes