Terms and Conditions will vary slightly from villa to villa but the following is a general guide.
Payment Policy
Once you reserve a villa a 50% deposit is due within 7 days of booking to confirm. Failure to make this payment subjects your reservation to automatic cancellation without notice to you. The balance must be paid in full at least 60 days prior to your arrival.
Cancellation Policy
All changes for bookings and cancellations must be received in writing by fax, email or mail. A 20% cancellation fee (on the total rent) will be charged on all cancellations occurring 61 days or more prior to arrival date. A 50% cancellation fee will be charged on cancellations made 46-60 days prior to arrival date. If your cancellation is received within 45 days of your arrival date, there will be no refund. There will be no refund granted for late arrivals or premature departures.
Travel Insurance
For peace of mind we recommend travel and trip cancellation insurance.
Travel Documents
It is the guests’ responsibility to travel with the correct documentation. If you have any questions about the required documents, please call or e-mail us.
Damage Deposits
You, as the guest, agree to take all reasonable steps to ensure that your guests or families adhere to the rules and regulations affecting your villa. All villas are fully furnished, including a plentiful supply of bed linens and towels for guests’ use. Rearranging the furniture or removing any items from the villa is strictly prohibited.
Arrival
We’ll need to know your arrival information (airline, flight number, arrival time, car rental company, departure time, departure flight number) at least two weeks prior to your arrival on the island. While en route, it is required that you notify us if your flight is delayed or cancelled for any reason, so we can notify your villa manager and car rental company of the delay. Failure to contact us may result in a $50 penalty.
Directions to your Villa
A representative will meet you on arrival at the airport or ferry dock and escort you to the villa. When choosing a hire car, be sure to rent a vehicle(s) large enough for your entire party plus your luggage.
Check-in and Check-out Times
Your villa check-in and check-out times will be listed on your villa invoice but is usually no earlier than 4pm (check-in) and 10am (check-out). It may be possible to arrange an early check-in or late check-out, of which we’d be happy to try and accommodate you. Guests who do not request a late check-out in advance will be charged a $250 penalty fee for not checking out on time.
Liability
Best of BVI Ltd acts as an agent for accommodations and does not assume any liability for personal or property loss and damage or injury during guests’ occupancy of their villa. Guests are responsible for the villa during occupancy, must lock windows and doors securely at all times when not on the premises, and must exercise due care in securing all personal property. All villas are privately owned. The villa owner and Best of BVI Ltd reserve the right to refuse service or rentals to anyone at their discretion.
Capacity of Villas
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund.
Hurricane Season
In the unlikely event of a hurricane (hurricane season is between Jun 1 – Nov 30) the villa manager will contact you and advise. We do not allow any guests to remain at the villa during a hurricane as the villas will be shuttered and utilities turned off. We recommend trip cancellation insurance to cover your expenses.
Pets
Pets of any kind are NOT allowed in or on the villa’s premises. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the guest’s rent and deposit will be forfeited.
Notarised Liability Waiver
Some villas require a signed, notarised liability waiver for children. If the villa requires a waiver, it is the guests’ responsibility to return the signed waiver prior to arrival at the villa.
Cleaning
All villas are cleaned thoroughly prior to your arrival. Maid service is provided daily as required. Bed sheets are changed 2-3 times per week and towels are changed daily although, to help conserve water and protect the environment from detergent pollution, guests are asked to reuse towels a second day whenever possible. This maid service does not include personal services such as cooking, personal laundry, babysitting, etc. If you do have a maid and he/she has done a good job, a tip is always appreciated.
Amenities
All villas are privately owned. Decor, colours and inventories will vary from villa to villa. Standard amenities in all villas include a plentiful supply of bed linens, bath towels, beach towels, blender, coffee maker and toaster. All normal utilities are included in your rental price. Excessive use of your villa’s water supply is not included in the rental price.
Security
Guests are responsible for the security of their villa during occupancy. You must keep all windows and doors locked securely at all times when not on the premises. You must observe all cautions explained by your escort or local contact. Guests are responsible for keys and gate remotes. There is a $25 charge for each set of lost keys. Gate control units will be charged at replacement cost. Be sure to follow instructions precisely on where to leave your villa keys and gate remote controls when you depart.
Complaints and Maintenance
In case of a maintenance problem, the guests shall notify their island property manager who will strive to repair the problem as soon as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the guest’s obligation to report any problems or damage to their island contact immediately.
House Parties and Functions
Best of BVI Ltd wishes to maintain a family atmosphere for the quiet enjoyment of guests. We rent to family groups and responsible adults only! Absolutely no house parties or functions such as weddings are allowed without advance written permission from Best of BVI Ltd. Guests shall be respectfully quiet and peaceful, so as not to disturb other residents in the immediate area.
Drugs and Hazardous Materials
Guest and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.
Substitution
Should a villa be sold, be out of order or deemed substandard prior to your arrival, Best of BVI Ltd reserves the right to substitute comparable or better accommodations without liability. If comparable accommodations are not available, guests may receive a complete refund of the rental.
Disclaimer
Best of BVI Ltd is not responsible for inadvertent errors on our website. All rates and villa details are subject to change without prior notice.
Chef Services
It is possible to arrange chef services for just one special dinner only, to one, two, or three meals a day for the duration of your villa stay. Chefs will require an advance deposit for both groceries and for their cooking, which is payable direct. Private chefs get booked far in advance so it is advisable to reserve your dates as soon as possible.
Disabled Guests
Most of the villas are located on steep hillsides, which offer stunning ocean views, but this also means that many of the villas have stairs. If you have a disability or if you cannot handle many stairs, please enquire so we can be sure to book you into a villa that is suitable for your needs.