How did you find the booking process?
Extremely easy. Worked closely with Trudi King who was very helpful throughout the entire process.
Were you satisfied with the response time and quality of help provided?
Trudi and her Team are very responsive. They provided a great customer experience.
How would you rate the villa/inn?
Blackbeard’s Hideaway: the most beautiful villa we’ve ever stayed in. The accommodations were Perfect for two couples. Two duplicate master suites on either side of the living area. The doors opened up completely to the outside living area over looking the beautiful infinity pool and the Caribbean Sea. The view is outstanding.
How would you rate the facilities?
A+++
Is there anything you would recommend be added or removed from the property?
The only add I would like to see is a hot tub.
How would you rate the services of the owner/on-island manager?
Lucienne, Astley and Charmaine were superb. Extremely helpful from start to completion of our stay. The provisioning was a huge plus. We all loved the fact that we did not have to go to the grocery store after arriving to the Villa. Everything needed was already on-site and, placed in the refrigerator, freezer or on the large island in the lovely kitchen.
How would you rate the services of the housekeeper/maid?
Charmaine did a fantastic job. She visited the villa every day and, asked if we needed anything else. She could not have been nicer or more polite and helpful.
How would you rate the services of the gardener/pool attendant?
Astley was around the property/villa every day whether we needed him or not. He initially met us a mile or so from the villa in Soper’s Hole upon our arrival after picking up our Jeep rental and, led us directly to the villa. He gave us a tour & introduced us to Blackbeard’s Hideaway.
Did the villa/inn meet your expectations?
Blackbeard’s Hideaway was exceptional. We loved everything about it. We will stay again when visiting the BVI and Tortola…..without question.
Would you recommend the villa to others?
Blackbeard’s Hideaway is a must when staying on Tortola. Perfect for two (or one) couples.
Two other comments I must point out about the Support Team for Blackbeard’s Hideaway/Steele Point.
1). Lucienne, Astley and Charmaine continuously went above and beyond every single day. Picking up and delivering additional items that we did not originally select in our Provisioning order.
2). On our day of departure, I personally left behind my medicine and portable cooler pack. Once back in St. Thomas, I realized that I had forgotten them at the villa. I immediately contacted Lucienne who told me she’d take care of it. The next day, I met a water taxi driver who delivered both items to Red Hook, St. Thomas. Issue resolved without a hitch. Impeccable service. Many thanks to Lucienne and her Team.